Updated working arrangements for the NHVR PBS team

In response to the current COVID-19 situation affecting the country, the NHVR PBS team will be transitioning to a work from home model starting Monday 30 March 2020.

With these changes, there will be some potential minor impacts:

Application processing

The NHVR will continue to receive and process applications for PBS approvals.

Phone enquiries

All phone calls to the PBS team must be to 07 3309 8604 and will be answered by a single NHVR contact officer who will escalate these calls to the PBS team.

Calls to this number will be answered between 8:00am – 4:00pm AEST (Queensland time).

Individual PBS team members’ phone lines may not be monitored during this time.


If you need to contact the PBS team, send your enquiry to PBS@nhvr.gov.au where it will be actioned by the appropriate team member.

Due to the alternate work location and single point of contact for calls, there may be slight increases in processing times.

The NHVR is appreciative of your support and patience during this period.

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