Volvo Group Australia Recognises Dealer Excellence

A slew of awards were announced at the recent Volvo Group Australia Dealer Awards night, recognising both customer satisfaction and dealer excellence across the national network.

Martin Jerresand, Vice President Service Market and Retail Volvo Group Australia, says the contribution of dealers to the success of its customers cannot be under-estimated.

L-R: VGA’s Bree Galbraith and Jennifer Guesgen with Customer Satisfaction Award winners Matt Shaw of Wagga Trucks (metro) and Rohan Cook of CMV Clayton (regional)

“The delivery of a new vehicle to a customer is just the start of the relationship,” he says.

“Our job is to keep the wheels of that vehicle turning and our customers on the road.

“We have the tools and systems to keep our customers moving but these mean nothing without the having the right people in the right places to ensure our customers remain productive and on the move.

L-R: Volvo Financial Services Dealer of The Year award winner (metro) Martin Lambert of VCV Sydney (middle) with VFS’s David McGuire and David Bertini; and regional winner Brody Gray of CMV Shepparton (middle) with VGA’s Martin Jerresand and Martin Merrick

Jerresand says Volvo’s dealer awards recognise the professionalism and dedication of those people that make up “what I believe to be the best heavy vehicle dealer network in the business”.

Dealer of The Year awards were taken out by VCV Prestons (metro) and CMV Shepparton (regional); Customer Satisfaction awards were handed out to CMV Trucks and Bus Clayton (metro) and Wagga Trucks (regional); and VCV Sydney picked up the Volvo Financial Services Dealer of The Year award. CMV Derrimut was awarded the Volvo Bus Dealer of The Year Award.